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Imessage on mac not working for a couple of days

I do a home schooling.I need to depend on my ipad.I I want to include that I am unable to factory reset my iphone without password.I have followed all the manual guidelines as instructed by the support iMessage not working on Mac

  1. Back up your iPhone, because all the data will be erased by a factory reset.
  2. Connect your phone to your computer with the USB cable and launch iTunes.
  3. Click on ‘Restore iPhone’. …
  4. From the iTunes dialogue box, click ‘Restore’.
    Suggest us if we have to include anything.