I called GeoMatters with some questions this week. We are thinking of trying POE next year. I have to say it was the most unprofessional communication with a business I’ve ever had. It scared me enough that I may not purchase it. I’ll give you a synopsis of how it went and then would love some feedback if anyone has an experience with them.
Called mid afternoon to ask about packages and what was included. A man answered the phone but sounded so tired that I wasn’t sure if I had the right number. I asked if this was GeoMatters and he said yes. I asked about what the full package included. “Well ma’am, it includes it all, you know, all the stuff.” Seriously? I asked if the bible cd is included. “No, it’s not.” What about the Lapbooks? “No, they’re not.” Ok, well, then I explained that I’d like to purchase everything and also that I’d like to know what supplements are available (such as the ones I just mentioned)…”Well, you can go on the website and check em all out. I’m not sure, but you don’t really need all the lap books or whatever other stuff they’re called.” Okaaaay. It says there are updates coming in April for Paths of Settlement, with a 20% discount when you sign up to get notified. Can you tell me about that? “Yeah, that’s takin’ longer than we thought. Prob not till late this summer.” I asked about discounts. “Well, we just had one in February, but I don’t think we’ll have another one.” Do you give any discounts for Curriculum Fairs? “I think we give free shipping.” How long does it take to ship/how much? “Well, depends on how much but if you pay extra for fast shipping we tend to get those out faster cause people paid extra.”
Nice guy. I’d want to talk to him on bus. Not the type I feel comfortable ordering my children’s educational material from though. I also sent an email last week to GM because when you sign up for their newsletter, it redirects you to an “error” page… got no response. Honestly, with my order totaling near $1000, this is not the customer service experience I’m looking forward to having next year. TGTL may be a no-go if this doesn’t have a turn around.
Thank you for your help! I’m hoping for the best as I loved the curriculum at the Expo but just wasn’t ready to pull the trigger yet. What do you think? Any experiences like this?